Jira for task management in a company
Jira is a software service developed by Atlansia which aims to manage, organize, solve problems in a task or project. Service on Jira is very supportive in a company. in various division there are tasks and section that must be informed, completed and finally confirmed.
Is Jira service paid? Yups, jira services are paid depending on the services and features used. A little story, I was shocked by the amount of my company’s bills in a year haha. Looks simple with an easy-to-understand and varied dashboard display, but not with the price of the service. I think it’s suitable because the management is very cool and suitable for medium and high class company.
In jira you can use some excellent features they provide like Scrum, roadmap, customization, Kanban boards, can connect with other apps and task assigment.
Advantages of using Jira for enterprise management
- Flexible
- Security
- Attractive
- Design
- Complete Features
- Comfort
Disadvantagages of using Jira for enterprise management
- Price
This time I will show a little how I manage my work as an IT Service Desk using this jira. Let’s gooo
Open Blocked User
- I received a problem coming to complete block from the operations team. Once clicked an information will appear, is it a problem or a request? then let’s finish it
2. I will not show how this problem is solved because it is confidential, yup database
3. This problem is my job, to finish then I will “assign” it to myself haha, and we can see whoever saw this assignment, it was just me. yups sad
4. If the problem is resolved scroll down then there will be an option comments “Add internal note” and this means other teams will not see the information that will be provided, whereas "Reply to customer", on the other hand, anyone can see the information that you provide without privacy
5. In the “Waiting for support” information I will change it to “Complete” because this problem has been successfully resolved
6. I will give a label to mark the problems that exist in one container, the labels I use are (login, Problem and YoutapPOS)
7. Here I will change the information “Get IT Help” to “Complaint / Is something broken?” this adjust to your needs
8. We will change target completed to done. it’s the same but we’ll go with the flow
9. I will choose this option because it is the application with the problem
10. Finally, we confirmed and resolved the issue
That was a little discussion from me about Jira as the main tool that helps me in an IT service desk position. ありがとう
